Frequently Asked Questions

ITALIAN CHARMS

FREE FIRST CLASS SHIPPING until Christmas!! TOLL FREE 1-888-801-8792

We accept the following payments

Frequently Asked Questions

RETURNS AND SHIPPING QUESTIONS

How long until my order is shipped?
Because each charm is custom made for you when we receive your order shipping is 4-8 days after receipt of your order. Most charms ship within 2-3 days.

How long does shipping take?
We ship USPS First Class Mail. Shipping times vary: Within the continental US 2-6 days; Alaska and Hawaii 3-8 days; Canada and International 6-12 days. Priority Mail is available.

What are your shipping rates?
We charge $1.95 per order no matter how many charms you purchase. Priority mail is available for $5.80. Orders over $50.00 have Free Shipping!

What is your return policy?

100% MONEY BACK GUARANTEE
If you are not completely satisfied with your purchase simply return your merchandise for a full refund of the purchase price or request a replacement.

All of JenaLis Charms are guaranteed 100% against defects for the life of the charm. This does not include loss or damage to the charm due to ordinary wear and tear.

Send returns to:

JenaLis Charms
560 Palo Verde
Bullhead City, Arizona 86442

Can I exchange my order?
Yes. You can request another charm in place of the one you are returning.

How do I cancel my order?
Orders may be canceled within 12 hours of being placed with us. Either email us or phone us at 928 758-0769 to cancel your order. Please have your order # handy to assist us in helping you.

Will my shipping charges be refunded if I return my order?
No. Shipping charges are non-refundable.

PAYMENT

Is your online payment process secure?
Yes! Our payment processing is secured using an SSL (Secure Sockets Layer) Certificate which encrypts your information. Payments using this method are more secure than using your credit card in a public store! Please note payments made over the phone are still placed using our secure website.

What form of payments to you accept?
We accept all major credit cards, Paypal, personal checks & postal money orders.

Do you charge sales tax on orders?
We charge sales tax in the State of Arizona.

Join Our Mailing List
Home
Gift Wrapping
Gift Certificates
FAQs
How to Attach Italian Charms
Customer Reviews
Write a Review
Wholesale Orders

May We Suggest

Custom Photo Italian Charms Put your favorite photograph on one of our Photo Italian Charms. You can even turn your charm bracelet into a scrapbook with pictures of your loved ones, vacations and memories!!

personalized name disney photo charms You can add your name, a favorite saying, or a short message to one of our specially designed Italian Charm. Personalized Disney Charms make great gifts for anyone or a wonderful addition to your own bracelet.

JenaLis Charms Gift Certificate Not quite sure what to buy? Give that special person or loved one a JenaLis Charms Gift Certificate. Prices range from $15.00 to $100.00.

You might like one or more of our Starter Bracelets. They are available in several different styles and colors.

three leaf clover charm

Whether you have a bit of the blarney in you or not you will love our Irish and Celtic Italian Charms.

This lovely charm is just one of many beautiful designs in our Inspirational Italian Charm Collection

sales@jenalischarms.com

©2008 Jenalis Charms. All rights reserved.
In no instance shall any portion of this web site, including all graphics,
designs and/or content be duplicated or reproduced
without express permission of JenaLis Charms.